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Open cemeku Privacy Choices Clearly

Your DANA, OVO, GoPay and QRIS wallet records, login device details, and account profile fields are handled under this Privacy Policy before you open the lobby.

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REQUEST CHANNELS

Open a Privacy Request With Us

Privacy questions need a direct route, not a long search through the lobby. Our team handles data access, correction, cookie, and wallet-record requests through live chat, email, and the privacy form inside your account. Support hours are 10:00-22:00 WIB every day for chat replies; email requests are queued by ticket number. Include your registered email and avoid sending full payment screenshots unless we ask for them.

Team online

Live chat

Use live chat from the account menu between 10:00 and 22:00 WIB when you need a quick privacy check, such as correcting your phone number or asking why a QRIS receipt is retained.

Privacy email

Send privacy requests to [email protected] with your registered email, last four digits of the linked phone number, and the account name so our team can match the record before replying.

Account form

Open Account > Settings > Privacy to submit access, correction, or deletion requests. We show a ticket reference there, so you can return later without repeating DANA or GoPay details.

ACCOUNT SAFETY

Check How We Protect Your Data

Your privacy choices should be visible before you join and easy to manage after you sign in.

Profile fields

Your name, phone number, email, and login ID are used to maintain account access, send service alerts, and confirm privacy requests. You can ask us to correct profile fields when they are outdated.

Wallet records

DANA, OVO, GoPay and QRIS records help us match payment status, confirm withdrawals, and answer balance queries. We store reference numbers and timestamps rather than asking you to resend full receipts repeatedly.

Device checks

We record device type, browser, IP range, and login time to spot unusual access. If your phone changes, we may request an extra sign-in step before privacy settings can be changed.

Cookie settings

Cookies keep your session active, remember language choice, and measure page errors. You can clear them in your browser, then sign in again to rebuild the session with current privacy settings.

Game preferences

When you open Speed Blackjack, Mahjong Ways 2, Aviator, Bingo, or Mega Fishing, we may store category signals to keep account history accurate and diagnose lobby loading issues on your device.

Retention window

Records are kept only while needed for account service, payment reconciliation, security checks, privacy tickets, or legal record duties. When a record is no longer required, we remove or anonymise it.

Browse Privacy Answers Before Joining

Use these answers when you want to know exactly what happens to your account, wallet, device, and cookie data. If your situation is not covered here, contact us before opening or changing your account. We will route your request by topic and tell you what proof is needed before any data change is made.

We collect account fields such as name, phone number, email, login ID, device details, cookie settings, and payment references. We use them to manage access, payments, security checks, service messages, and privacy requests.

Wallet records help us match funds, verify withdrawals, and answer payment disputes. We keep reference numbers, status flags, timestamps, and account names so your balance query can be checked without repeated screenshots.

Yes. Open Account > Settings > Privacy or email [email protected] with your registered email and the detail that needs correction. Sensitive changes may require a fresh login or phone check first.

Cookies keep your session active, remember settings, and help us find page errors. You can clear cookies through your browser, but you may need to sign in again and reload account preferences.

Submit a request through the privacy form or email us from your registered address. We will confirm your account, prepare the data we can provide, and explain any records we must withhold.

You can ask for deletion when the record is no longer needed for account service, payment reconciliation, security checks, or legal record duties. We will confirm what can be removed and what must remain.

Privacy tickets are handled by staff assigned to account, wallet, and security queues. We limit access to the records needed for the request, and we log ticket updates for internal checking.

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